EMT Practice Test

1. Question Content...

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Question1: As per the strategy proposed by Salesforce, what is the next step to follow after the process of Ideation?

Question2: Which of the following items is best described by this definition? " List of records (like Leads or Contacts) that meet the criteria you define."

Question3: Of the following types of roadmaps, which one is used for displaying and ordering team initiatives and projects to be achieved to reach specific goals.

Question4: For the Discovery/Understanding phase fo the Strategy Design Research, the best tool to use are group conversations with stimulus.

Question5: Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Discovery/Understanding

Question6: Can a Flow be used... To perform a Global or Object Specific Action?

Question7: True or False? The creator of a Report stored in a Public folder will still be able to restrict access to that report by setting Report-level access requirements.

Question8: What is the purpose of a Bucket Column in Reporting?

Question9: Can Formula fields in a page layout be written or are they read only?

Question10: Carlos and his team at Marvelous Marketing are currently undergoing a process of gatheiring data to satisfy the expected outcomes of a new product they are developing which would provide their clients with a bag of consulting hours for a mix of marketing disciplines, from SEO to Ads and branding. Their objective during this research phase is making sure this new product would be useful and the way it is marketed correctly encapsulates the value proposal.
What kind of research are they performing?

Question11: Of the four types of Moderation during a Usability Test, which one is described here: The moderator is responsible for asking questions to the tester after he is done executing the tests.

Question12: True or False? Private folders will only be accesible by the creator of the folder if she does not share it with anyone else.

Question13: Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Discovery/Understanding

Question14: What does this description represent: They define different versions of the records from a common object.

Question15: Prompts should be used during Brainstorming sessions, to incite creative thinking.

Question16: Which two logic connectors will users be able to incorporate to the relation between the primary and related objects in a Report Type?

Question17: Up to how many EXTERNAL email recipients can be programmed to receive a workflow automated email alert?

Question18: To whom do the principles of Conversation design apply to, whithin an organization?

Question19: What can be triggered if complex sharing dependencies are included in a change set?

Question20: Which of the three levels in which Human Centered Design can be applied is described here: Focused on constructing consistent user experiences across all of the different platforms users have interactions with a company.

Question21: Of the following steps in the process of developing a cohesive early-project Strategy Design, which one should abstain from inviting stakeholders for which might default to a "no" when presented with new concepts and improvements.

Question22: A lack of allignment across an organization is a lossing strategy because it will lead to low morale.

Question23: In which phases can the participants expect prompts from the part of the directors of the session?

Question24: Up to how many Dashboard Components can have the same underlying Report in a single Dashboard?

Question25: Can actions be immediate and scheduled in Process Builder?

Question26: Is it a good practice to create a system diagram to visualize current and future features integrated with Salesforce?

Question27: Surveys should be used for the Discovery/Understanding phase fo the Strategy Design Research.

Question28: Which Filter responds to this definition: " Filter a report by the child object using WITH or WITHOUT conditions. Add subfilters to further filter by fields on the child object. "

Question29: Of the 4 target types to measure business success, which one fits the following example: Percentual reduction of phone complaints by customers.

Question30: Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: How difficult would this process be to undertake?

Question31: Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team to present simple concepts and brainstorm potential solutions to pre-defined problems or areas of improvement?

Question32: In which phase of the Challenge Scoping process must researchers ask themselves the following question: What will the definition of success look like and how can we measure it?

Question33: John and his team at Impossible Imprint are currently undergoing a process of information gathering to be able to comprehend the challenge and detect work that has previously been implemented by a consultancy they hired in the previous quarter.
Which type of research are they implementing?

Question34: The following question is an example of which of these phases in the process of Strategy Research?
Who will be impacted, both possitive and negatively by this solution?

Question35: In which phase of the Challenge Scoping process must researchers ask themselves the following question: Why is this strategy the right one for this given challenge?

Question36: Custom app development or 3rd party app exchange app? Not enough resources to offer support.

Question37: What is the following a definition for: incorporation of ethical principles in the process to develop technical solutions.

Question38: What feature can be used to route work requests to other channels where the customer might receive better service?

Question39: Limiting the challenge framing allows researchers to be more precise about understanding of the need and the opportunity for design.

Question40: Of the three core elements of Design Thinking, which is focused on developing a solution that users care about and need?

Question41: Is an estimation of the size of data stored in Salesforce a good practice prior to undertaking any integration strategy?

Question42: Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will require a mix of optimists and realists as well as other employees who know the users to create a successful flow of solutions and issues to solve?

Question43: Which of the following are common Environmental, Societal and Governance, also known as ESG, metrics?

Question44: John and his team at Impossible Imprint are sending brand ambassadors to each of their retail stores to interview clients that have recently purchased their branded shirts.
What kind of research are they conducting?

Question45: A lack of allignment across an organization is a lossing strategy because the outcomes generated will be inconclusives as points of view and perspectives have not been taken into account.

Question46: True or False? If a user has access to a folder, he/she will be able to view its dashboards.

Question47: Considering the Jobs To Be Done Framework, why does a customer buy Salesforce?

Question48: In a simplified way the following sentence embodies which of the solutions? "When we're done building it, this is what it should be like."

Question49: Of the following types of roadmaps, which one is used for planifying the releases of several products in a comprehensive perspective.

Question50: What is the first step in the process of Design Thinking?

Question51: Which of the following items is best described by this definition? " Visual display of key metrics and trends for records in the org."

Question52: Can Salesforce to Salesforce be used to connect a Salesforce org to a non-salesforce external system?

Question53: Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team involved to take advantage of existing structures and capabilities within the organization?

Question54: Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.

Question55: Which of the following is NOT a principle of Human centered Design?

Question56: Which of the following is not a standard type of package?

Question57: Using Salesforce to Salesforce: Once you've created a connection to another Salesforce organization, you can share records and updated data with them.

Question58: One of the most fundamental aspects of Idea Synthesis is filter through the large number of ideas generated durign Ideation to get rid of the bad ones.

Question59: How many fields per stage does the Case Path component allow?

Question60: What can be built to allow agents to quickly gather data from a customer while on the phone by vieweing a series of pre-defined screens that allow input?

Question61: When is a Formula field calculated?

Question62: Following Salesforce's best practices for A/B UX Testing, should a version of the A/B test be the control version? That is, the website, app or page as it is, without adding any changes?

Question63: True or False? All report formats allow for Bucket fields.

Question64: Which of the following is NOT a type of formula field output?

Question65: True or False? When creating a Report Type, users will be able to select for the Primary object only "with" as the logic nexus with the related object. For Example "Accounts with Contacts".

Question66: Can filters be created to limit the data the is shared when using Salesforce to Salesforce?

Question67: Which type of Release Category is described here: Bug fixes and simple changes.

Question68: In which phase of the Challenge Scoping process must researchers ask themselves the following question: What business, customer and social outcomes will this solution drive?

Question69: Of the 4 target types to measure business success, which one fits the following example: Adoption tracking of a new app.

Question70: How does a V2MOM statement help a company and a team?

Question71: Which is the only user who can share all records in an org with the connected org while using Salesforce Connect?

Question72: What is a CTI?

Question73: True or False? Users will be able to share Folder-level access permissions based on Territory.

Question74: What is a prompt in the context of a Brainstorming session?

Question75: Prototypes should be used to confirm the usability of a given design.

Question76: Can Salesforce Call Center be integrated with third party CTI systems?

Question77: Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: To what degree is the team certain that this product will achieve the expected outcome?

Question78: Concepts during the process of Idea synthesis, are generated out of...

Question79: Customer Support reps should be brought into brainstorming sessions during the Idea Generation phase because they have extensive customer/user knowledge.

Question80: Which of the following is the first to execute in the automation execution order?

Question81: While using Salesforce to Salesforce, a maximum of 100 tasks per related record can be shared.